Delivery

Single destination per order

Each order ships to a single destination address specified at checkout or on your trade invoice. To ship to different addresses, please place separate orders or ask sales to split a trade shipment.

Estimated delivery time

We aim to process and despatch boutique orders promptly. Typical UAE delivery is 1–2 business days after despatch. International delivery commonly takes 5–10 business days from shipment, subject to customs.

We ship on weekdays (Saturday–Thursday in the UAE calendar unless otherwise stated), excluding public holidays. Orders placed outside working hours are processed the next working day. No standard retail deliveries on Fridays or public holidays unless arranged for trade freight.

We use certified couriers (including services such as FedEx and other DG-aware partners for perfume where required).

Can I track my order?

Once shipped, we send tracking information by email. Keep your order or enquiry reference handy when contacting sales.

International shipping

Ecnargarf ships to many countries worldwide. Some destinations cannot receive perfume products due to carrier or customs restrictions. See Shipping or confirm with sales@ecnargarf.com before ordering large volumes.

Essential Oils in the boutique ship free worldwide when the order is Essential Oils only. Other boutique categories follow the rates shown at checkout.

International parcels may experience customs delays beyond our control. Import duties and taxes are the buyer’s responsibility unless otherwise agreed in writing.

Shipping charges

Shipping charges are calculated by destination, weight, and service level — shown at checkout for boutique orders once you enter your shipping address. Within the UAE, boutique orders of AED 199+ ship free (under that amount a flat UAE rate applies). International rates use destination weight bands. Wholesale / private-label shipping is stated on your quotation. Protective packaging is used so fragrance bottles travel safely.

Out of stock

All orders are subject to availability. Contact our team if you need an alternative size, scent, or lead time for private label.

Special instructions

You may add notes or special instructions on your enquiry form, checkout message field, or email to sales. We will accommodate where logistics allow.

Damaged in transit

We check products before shipping; rarely, fragile goods are damaged by carriers or weather. If your order arrives damaged, contact sales@ecnargarf.com immediately with photos of the outer packaging and product so we can resolve the issue. See also our Returns Policy.

Invoices

Shipments are accompanied by a commercial invoice (printed or digital). If it is missing, email sales with your order reference and we will reissue it.